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Thank you for choosing our products at Biozym Manufacturing and Services Limited Liability Company. We are committed to providing quality products and the best service to our valued customers.

1. Return Period:

• Customers may return products within 10 days from the date of purchase.

2. Return Conditions:

• The product must be in its original condition and unused.
• Customers are required to keep the purchase invoice or receipt to verify the transaction.

3. Return Procedure:

• To initiate a return, please contact our customer service department at info@biozym.vn or the hotline at +84 97 355 36 03.
• Upon confirmation, we will provide detailed instructions on the return process.

4. Return Costs:

• In case of errors on our part, we will be responsible for the return costs.
• In cases where the customer is at fault, return costs will be negotiated on a case-by-case basis.

5. Refund:

• We guarantee a 100% refund if the product is defective due to our quality issues.

6. Processing Returns:

• Return requests will be processed within 5 business days from receiving the returned product.

We hope that our customers will be satisfied with our products. Thank you for trusting and supporting Biozym.

Sincerely, Biozym Manufacturing and Services Limited Liability Company